Bilal Al-Naeb
Technical Planner for Broadband Networks
سوريا
سوريا@bilalalnaeb
عنّي
I have experience as Technical Planner for Broadband Networks at SPIE SAG GmbH. My skills include Problem Solving, Microsoft Office, English Language, Arabic Language, Digital Marketing.
الخبرة العملية
Technical Planner for Broadband Networks
2025 — 2026
SPIE SAG GmbH
Planned fiber-optic (FTTx) and coaxial networks using GIS systems. Prepared technical planning documents, route plans, splice plans, and cable-routing documentation. Coordinated with project managers, site managers, authorities, and utility providers. Supported quantity surveying and maintained project planning data and documentation. Worked in line with applicable technical standards and project requirements.
IT Support Agent (First-Level Support)
2023 — 2025
Novomed Clinic
Handled user and customer inquiries by phone, email, and ticketing systems. Troubleshot IT issues involving hardware, software, and network connectivity. Installed and configured hardware, software, and network devices. Supported Microsoft 365 applications, including Outlook, OneDrive, and Teams. Managed user accounts and escalated complex incidents to second-level support.
Customer Service / Patient Coordinator
2023 — 2023
Top Level Medical Centre
Welcomed patients and visitors and responded to phone and in-person inquiries. Scheduled, confirmed, and updated patient appointments and doctors' calendars. Registered patients, updated records, and assisted with check-in and check-out. Coordinated with relevant departments and insurance providers when required. Handled patient concerns professionally and supported a positive patient experience.
Customer Service Representative / Receptionist
2022 — 2023
Be You Clinic
Managed front-desk operations and supported patients with service inquiries. Scheduled appointments, answered calls, and coordinated with healthcare providers. Processed payments and maintained billing records. Provided professional customer service in a busy healthcare environment.
التعليم
ISO 9001:2015
2020 — 2020
Nabu Research Academy
CCNA – Routing & Switching
2016 — 2016
Syrian Experts Team
Bachelor of Science in Computer & Automation Engineering — Computer & Automation Engineering
2014 — 2020
Damascus University
المهارات
- حل المشكلات
- مايكروسوفت أوفيس
- اللغة الإنجليزية
- اللغة العربية
- التسويق الرقمي
- تحليل البيانات
- التدريس
- دعم تكنولوجيا المعلومات واستكشاف الأخطاء وإصلاحها
- الدعم الفني من المستوى الأول
- مايكروسوفت 365 (أوتلوك، ون درايف، تيمز)
اللغات
- العربيةطليق أو لغة أم
- الألمانيةمهني
- الإنجليزيةطليق أو لغة أم