Abdel Hashem B Alonto Jr

I have experience as Captain Waiter at OAK Hospitality. My skills include Communication, Teamwork, Time Management, Microsoft Office, Microsoft Excel.

1. Captain Waiter

   2025 — 2026

   OAK Hospitality

   Welcomed, seated, and assisted guests with reservations, menu choices, dietary needs, and special requests. Served food and beverages to service standards; coordinated with kitchen staff on order details, availability, and timing. Entered orders in the POS system, checked order dockets, presented bills, processed payments, and reconciled shift settlements. Maintained clean, organized service areas and tables while following hotel brand standards and standard operating procedures. Checked guest satisfaction, handled requests tactfully, and helped resolve service issues. Conducted monthly inventory checks and restocked supplies; coached and supported junior staff.

2. In-House Hospitality Supervisor

   2023 — 2025

   Ministry of Tourism

   Led daily hospitality operations, assigned duties, managed staff schedules, and coordinated opening and closing tasks. Supported recruitment, onboarding, staff training, and employee needs. Inspected kitchen and facility cleanliness, food preparation, presentation, storage, hygiene, and sanitation. Monitored food and beverage inventory, arranged supply orders, and supported budget and cost control. Responded to guest feedback and complaints, coordinated with other departments, and prepared operational reports.

3. Customer Support Representative / Chat Support Representative

   2021 — 2022

   Alorica Philippines

   Responded to customer inquiries through live chat and other channels, providing accurate product and service information. Troubleshot issues, documented interactions, escalated complex cases, and followed up on resolutions. Maintained professional, empathetic communication and supported customer satisfaction goals. Assisted with data entry, email management, document preparation, and scheduling-related administration.

4. Supervisor

   2021 — 2023

   Donuts Time

   Managed daily restaurant operations, staff schedules, recruitment, training, and service delivery. Inspected food preparation, presentation, storage, kitchen hygiene, and compliance with food-safety requirements. Monitored inventory and supplies, tracked cash flow, and settled outstanding bills. Reviewed customer feedback and resolved complaints professionally to support service improvements.

5. Technician / Storekeeper

   2019 — 2021

   City System Trading Est

   Installed CCTV systems, Cat5e/network cabling, phone and data outlets, satellite dishes, and wall-mounted equipment. Troubleshot computers, laptops, printers, AV equipment, projectors, microphones, cameras, and basic network or application issues. Performed equipment checks, software updates, basic repairs, and technical support. Helped coordinate equipment setup and storekeeping requirements.

6. Supervisor / Trainer

   2016 — 2019

   FireGrill Mex Kitchen by ALFA Co.

   Supervised, trained, and coordinated food-and-beverage employees; assigned tasks and monitored performance. Managed stock control, displays, cleaning standards, and food-handling and workplace-safety practices. Handled reservations, guest greetings and seating, service requests, and complaint resolution. Supported staff rosters, service standards, cost awareness, and coordination with management.

7. Waiter

   2014 — 2015

   Queen Jennifer Hotel and Resto

   Welcomed and seated guests, explained menu items and specials, and recommended suitable options. Recorded and communicated food and beverage orders, served guests, and checked presentation and cleanliness. Processed bills and payments, maintained dining-area readiness, and followed health and safety procedures.

8. Male Caregiver

   2014 — 2014

   Amirah Homecare

   Assisted with transfers, walking support, and fall prevention to maintain a safe living environment. Supported meal preparation, feeding, hydration, and dietary routines. Provided medication reminders and observed or recorded basic health indicators as required, reporting changes to family or medical staff.

9. Content Moderator

   2014 — 2014

   Transcom Worldwide Philippines

   Reviewed user-generated text, images, and videos for compliance with platform guidelines and policies. Identified and flagged inappropriate or harmful content and worked with teams to support consistent moderation. Provided related customer service, contact-list, content, administrative, and basic bookkeeping support as assigned.

1. Bachelor of Science in Civil Engineering — Civil Engineering

   2010 — 2014

   Isabela State University

• التواصل
• العمل الجماعي
• إدارة الوقت
• مايكروسوفت أوفيس
• إكسل
• التوظيف
• المتابعة والتقييم
• كتابة التقارير
• إدارة المخزون
• ضبط الجودة
• التدريب
• سلامة الغذاء
• الضيافة
• مايكروسوفت وورد
• إدخال البيانات
• مهارات الحاسوب
• التواصل باللغة الإنجليزية
• استكشاف الأخطاء وإصلاحها الفني
• إدارة الجدولة والتقويم
• تنسيق المرافق والصيانة
• دعم إداري
• تنظيم الملفات
• إدارة فريق
• مرافقة شخصية
• تنسيق الفريق
• تشخيص الشبكة
• علاقات الضيوف والحجوزات
• إدخال طلبات نقاط البيع ومعالجة المدفوعات

• الإنجليزيةطليق أو لغة أم