Muaz Naveed

Systems & Infrastructure Engineer | Linux · Windows Server · Microsoft 365 · AWS

المملكة العربية السعودية

@muaznaveed

عنّي

I have experience as IT Support Engineer L1/L2 at Trade Gate Global. My skills include Linux, Windows Server, Microsoft 365, AWS, Active Directory.

IT Support Engineer L1/L2
2025 — 2026
Trade Gate Global
Resolved hardware, software, and login issues for 20+ corporate users daily across Windows 10/11 and Microsoft 365. Managed incidents and service requests end-to-end in Zendesk, meeting 90% of team SLA response targets across 45 tickets per week. Administered Active Directory accounts, group permissions, and MFA settings. Wrote internal technical guides and user FAQs, reducing repeat tickets by 70%. Escalated L3 network and infrastructure issues and audited PCs, printers, and configurations.
IT Support Engineer
2024 — 2025
Idrak AI Ltd
Administered virtualized servers on Proxmox and KVM and monitored Docker containers, keeping core business applications available across 30 VMs, 30 containers, and 30 business clients. Automated server health checks and diagnostics with Bash scripts, saving manual work up to 80%. Applied Linux OS updates and security patches, analyzed server logs, and administered servers remotely over SSH. Troubleshot Asterisk VoIP server connectivity and configuration faults.
Intern – IT & Network Operation
2024 — 2024
Pakistan Telecommunication Limited
Automated network management and monitoring using NCE. Administered Linux servers (kernel updates, security patches, performance tuning). Monitored network operations via Net Numen. Developed Bash scripts for automated network diagnostics. Documented actions and followed company processes.

Bachelors in Information Technology — Information Technology
2020 — 2024
University Of Management and Technology
Intermediate in Computer Science — Computer Science
2019 — 2021
Govt. Islamia Degree College