Mohammed bin Sultan
تكنولوجيا المعلومات
المملكة العربية السعودية
المملكة العربية السعودية@mohammedbinsultan
عنّي
I'm a Network & Infrastructure Support Engineer with 4+ years of experience in LAN/WAN administration, Active Directory, DNS/DHCP, SCCM patch/imaging support, and Cisco networking environments — CCNA and CompTIA Security+ certified. In my current role at Inknowtech (supporting Mphasis), I resolve 40+ tickets per week within SLA and maintain 97% SLA compliance while managing SCCM endpoint support across 100+ devices. Previously at Compu-Tech, I configured and maintained LAN/WAN infrastructure across Cisco routing and switching environments for 50+ end-user sites.
الخبرة العملية
Infrastructure Engineer
2022 — 2026
Inknowtech (Client: Mphasis)
Delivered multi-channel IT ServiceDesk support resolving 40+ tickets per week within SLA; managed SCCM-based endpoint resolution across 100+ managed devices; escalated unresolved issues with clear documentation maintaining 97% SLA compliance; performed structured cabling, rack and stack installations, and hardware deployment; handled end-to-end computer assembly and PC software installation for 100+ users; supported deployment of Microsoft Office, Adobe Acrobat, Google Chrome.
Network Support Engineer
2021 — 2022
Compu-Tech
Configured and maintained LAN/WAN infrastructure across Cisco 1700/2600 series routers and 1900 series multilayer switches supporting 50+ end-user sites; implemented and troubleshot VLAN segmentation, trunking, VTP, STP, and EtherChannel configurations; configured and managed network printers and peripheral devices.
التعليم
Master of Business Administration
2022 — 2024
Osmania University, Hyderabad
Bachelor of Science
2019 — 2022
Osmania University, Hyderabad
المهارات
- حل المشكلات
- مايكروسوفت أوفيس
- خدمة العملاء
- المتابعة والتقييم
- الصيانة الميكانيكية
اللغات
- الإنجليزيةطليق أو لغة أم