Mohammed bin Sultan

I'm a Network & Infrastructure Support Engineer with 4+ years of experience in LAN/WAN administration, Active Directory, DNS/DHCP, SCCM patch/imaging support, and Cisco networking environments — CCNA and CompTIA Security+ certified. In my current role at Inknowtech (supporting Mphasis), I resolve 40+ tickets per week within SLA and maintain 97% SLA compliance while managing SCCM endpoint support across 100+ devices. Previously at Compu-Tech, I configured and maintained LAN/WAN infrastructure across Cisco routing and switching environments for 50+ end-user sites.

1. Infrastructure Engineer

   2022 — 2026

   Inknowtech (Client: Mphasis)

   Delivered multi-channel IT ServiceDesk support resolving 40+ tickets per week within SLA; managed SCCM-based endpoint resolution across 100+ managed devices; escalated unresolved issues with clear documentation maintaining 97% SLA compliance; performed structured cabling, rack and stack installations, and hardware deployment; handled end-to-end computer assembly and PC software installation for 100+ users; supported deployment of Microsoft Office, Adobe Acrobat, Google Chrome.

2. Network Support Engineer

   2021 — 2022

   Compu-Tech

   Configured and maintained LAN/WAN infrastructure across Cisco 1700/2600 series routers and 1900 series multilayer switches supporting 50+ end-user sites; implemented and troubleshot VLAN segmentation, trunking, VTP, STP, and EtherChannel configurations; configured and managed network printers and peripheral devices.

1. Master of Business Administration

   2022 — 2024

   Osmania University, Hyderabad

2. Bachelor of Science

   2019 — 2022

   Osmania University, Hyderabad

• Problem Solving
• Microsoft Office
• Customer Service
• Monitoring & Evaluation
• Mechanical Maintenance

• EnglishFluent or native