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مريم خضور

مريم خضور

Remote Call Handling & Customer Service Representative

سوريا

@nabeshytcf

عنّي

لدي خبرة في العمل بمسمّى Remote Call Handling & Customer Service Representative لدى US-based Company. تشمل مهاراتي التسويق الرقمي، إدارة وسائل التواصل الاجتماعي، التصميم الغرافيكي، أدوبي فوتوشوب، Canva.

الخبرة العملية

  1. Remote Call Handling & Customer Service Representative

    2026 — حتى الآن

    US-based Company

    Handle incoming and outgoing client calls using VOIP software (RingCentral), assist clients with inquiries, resolve complaints, and document interactions within AppFolio. Ensure customer satisfaction through active listening and empathetic interaction.

  2. Social Media Manager & Online Sales Representative

    2024 — 2025

    Freelance

    Managed professional Instagram & Facebook pages focusing on organic growth, audience engagement, and content creation. Handled direct customer communications, inquiries, and online sales conversions.

  3. Private English Tutor

    2023 — 2023

    Freelance

    Customized learning experiences using emotional intelligence principles, teaching children, teenagers, and adults to achieve language confidence.

  4. Remote Data Entry Assistant

    2023 — 2024

    Freelance

    Entered and organized survey and research data using internal digital tools, supporting social and economic research objectives.

  5. Freelance Fashion Stylist & Wardrobe Consultant

    2023 — 2025

    Freelance

    Conducted one-on-one consultation calls and style assessments to understand individual client profiles and needs. Helped individuals enhance personal style and wardrobe organization.

  6. Beauty Receptionist & Assistant

    2022 — 2023

    Premium Beauty Center

    Welcomed clients, managed appointments, and supported basic daily operations in a premium beauty center.

التعليم

  1. Bachelor of Architecture — Architecture

    2019 — حتى الآن

    Damascus University - Faculty of Architecture

  2. High School Diploma & English Certificate

    2018 — 2019

    High School - Scientific Stream

المهارات

  • التسويق الرقمي
  • إدارة وسائل التواصل الاجتماعي
  • التصميم الغرافيكي
  • أدوبي فوتوشوب
  • Canva
  • خدمة العملاء والتعامل مع المكالمات
  • استراتيجية المحتوى
  • توليد العملاء المحتملين

اللغات

  • العربيةطليق أو لغة أم
  • الألمانيةأساسي
  • الإنجليزيةمهني
  • الفرنسيةمحادثة