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Sawsan wajeh toufan

Sawsan wajeh toufan

Customer Service Manager

سوريا

@sawsanwajehtoufan

عنّي

I have experience as Owner / Manager at Independent Retail Business — Children's Clothing Store. My skills include Time Management, Customer Service, Team Leadership and Supervision, Service Center Operations, Customer Complaint & Conflict Handling.

الخبرة العملية

  1. Owner / Manager

    2019 — حتى الآن

    Independent Retail Business — Children's Clothing Store

    Managed day-to-day retail operations, customer service, sales, product presentation, stock follow-up and business administration. Created and managed three Facebook pages for the store and an Instagram page for product promotion and customer engagement. Planned promotional content and communicated directly with customers through social-media channels. Developed practical skills in digital marketing, online customer engagement and small-business management.

  2. Customer Service Center Manager (progression from Representative → Deputy Manager → Manager)

    2006 — 2019

    Syriatel Mobile Telecom

التعليم

  1. International Computer Driving Licence (ICDL)

    UNESCO Program

  2. Managing Anger

    Syriatel Academy

  3. "Open Window" Communication

    Syriatel Academy

  4. English Language Exam

    National Foreign Language Exam

  5. The 7 Habits for Highly Effective People

    E-Learning

  6. First Aid Training

    Tartous Civil Defense

المهارات

  • إدارة الوقت
  • خدمة العملاء
  • القيادة والإشراف على الفرق
  • عمليات مركز الخدمة
  • التعامل مع شكاوى العملاء وحل النزاعات
  • مبيعات التجزئة ودعم المبيعات
  • التسويق الرقمي وإدارة وسائل التواصل الاجتماعي

اللغات

  • العربيةطليق أو لغة أم
  • الإنجليزيةمهني