Sawsan wajeh toufan

I have experience as Owner / Manager at Independent Retail Business — Children's Clothing Store. My skills include Time Management, Customer Service, Team Leadership and Supervision, Service Center Operations, Customer Complaint & Conflict Handling.

1. Owner / Manager

   2019 — Present

   Independent Retail Business — Children's Clothing Store

   Managed day-to-day retail operations, customer service, sales, product presentation, stock follow-up and business administration. Created and managed three Facebook pages for the store and an Instagram page for product promotion and customer engagement. Planned promotional content and communicated directly with customers through social-media channels. Developed practical skills in digital marketing, online customer engagement and small-business management.

2. Customer Service Center Manager (progression from Representative → Deputy Manager → Manager)

   2006 — 2019

   Syriatel Mobile Telecom

1. International Computer Driving Licence (ICDL)

   UNESCO Program

2. Managing Anger

   Syriatel Academy

3. "Open Window" Communication

   Syriatel Academy

4. English Language Exam

   National Foreign Language Exam

5. The 7 Habits for Highly Effective People

   E-Learning

6. First Aid Training

   Tartous Civil Defense

• Time Management
• Customer Service
• Team Leadership and Supervision
• Service Center Operations
• Customer Complaint & Conflict Handling
• Retail Sales & Sales Support
• Digital Marketing & Social Media Management

• ArabicFluent or native
• EnglishProfessional