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Shereen Mohieddin Khodor

Shereen Mohieddin Khodor

Customer Service & Telemarketing Agent

سوريا

@shereenali

عنّي

I have experience as Customer Service & Telemarketing Agent at Syriatel Telecommunications. My skills include Customer Service & Client Relationship Management, Telemarketing & Sales Communication, Social Media Customer Support.

الخبرة العملية

  1. Customer Service & Telemarketing Agent

    2016 — 2020

    Syriatel Telecommunications

    Managed 100–150 inbound and outbound calls per day, resolving technical and service-related issues. Achieved 95% first-contact resolution rate and consistently exceeded monthly performance targets. Conducted telemarketing campaigns, promoting services and special offers to prospective customers. Provided real-time customer support via social media platforms, mainly Facebook. Collaborated with team members to improve workflows and enhance customer satisfaction.

التعليم

  1. Bachelor's Degree in Psychology — Psychology

    University of Damascus

المهارات

  • خدمة العملاء وإدارة علاقات العملاء
  • التسويق الهاتفي والتواصل البيعي
  • دعم العملاء عبر وسائل التواصل الاجتماعي

اللغات

  • العربيةأساسي
  • الإنجليزيةمحادثة