Shereen Mohieddin Khodor

I have experience as Customer Service & Telemarketing Agent at Syriatel Telecommunications. My skills include Customer Service & Client Relationship Management, Telemarketing & Sales Communication, Social Media Customer Support.

1. Customer Service & Telemarketing Agent

   2016 — 2020

   Syriatel Telecommunications

   Managed 100–150 inbound and outbound calls per day, resolving technical and service-related issues. Achieved 95% first-contact resolution rate and consistently exceeded monthly performance targets. Conducted telemarketing campaigns, promoting services and special offers to prospective customers. Provided real-time customer support via social media platforms, mainly Facebook. Collaborated with team members to improve workflows and enhance customer satisfaction.

1. Bachelor's Degree in Psychology — Psychology

   University of Damascus

• Customer Service & Client Relationship Management
• Telemarketing & Sales Communication
• Social Media Customer Support

• ArabicBasic
• EnglishConversational