Meresol Dakhlallah

لدي خبرة في العمل بمسمّى Customer Service Representative لدى International Bank for Trade and Finance. تشمل مهاراتي التواصل، حل المشكلات، خدمة العملاء، المعاملات المالية، إدارة الحسابات.

1. Customer Service Representative

   2022 — 2025

   International Bank for Trade and Finance

   Assisted clients in opening new accounts, processing transactions, and managing their financial needs. Handled money transfers, deposits, and withdrawals while ensuring compliance with banking regulations. Processed and activated loans, ensuring all required documentation and approvals were completed. Managed domestic and international remittances, ensuring accurate and timely execution. Provided exceptional customer support by addressing inquiries, resolving issues, and offering tailored banking solutions. Educated customers on banking services, digital banking platforms, and security measures.

1. Professional Human Resources Manager Certification

   2020 — 2020

   ILALAFT TRAIN (AMYAL), Damascus

2. Professional Mini-MBA

   2019 — 2019

   ILALAFT TRAIN (AMYAL), Damascus

3. Bachelor's Degree in Finance and Banking — Finance and Banking

   2017 — 2022

   Syrian Virtual University

• Communication
• Problem Solving
• Customer Service
• Financial Transactions
• Account Management
• Banking Software

• ArabicFluent or native
• EnglishProfessional