Anaghim Ghanoum

I have experience as Customer support/front desk. My skills include Administrative Support, Translation — Arabic ↔ English, Client Onboarding, Documentation Management.

1. Customer support/front desk

   2026 — 2026

   MyCare Healthcare

   Coordinated appointments, maintained records, handled inquiries, and ensured accurate documentation and administrative support. Resolved customer concerns efficiently while maintaining high levels of client satisfaction and service quality.

2. Client Onboarding Executive

   2024 — 2024

   Set Hub FZ LLC

   Managed the end-to-end onboarding process for new clients. Served as the primary point of contact, providing clear guidance and resolving initial client inquiries. Coordinated with internal teams to collect required documentation and complete setup requirements on time. Ensured compliance with company policies and onboarding standards while maintaining high client satisfaction.

3. Admin and HR assistant

   2020 — 2024

   Majdi Al Kuzbari Design Studio

   Scheduled and coordinated appointments, meetings, and conference room bookings. Assisted with administrative tasks including data entry, filing, and document preparation. Supported recruitment efforts by posting job advertisements, scheduling interviews, and coordinating with candidates. Assisted with onboarding, attendance tracking, and basic HR policy implementation.

4. Document Controller

   2019 — 2020

   Damascus Gateway LTD

   Maintained an organized and efficient system for managing documents in both physical and electronic formats. Ensured documents were securely stored and easily retrievable, tracking all changes and updates. Managed document archiving and disposal in compliance with company policies and legal requirements.

5. Translator (English ↔ Arabic)

   2017 — 2019

   WeTranslate Group

   Translated movie and TV show scripts for Arabic dubbing. Applied cultural and linguistic understanding to convey accurate meaning beyond literal translation. Reviewed and edited final work to correct punctuation, grammar, and translation errors. Created subtitles and captions, ensuring accurate representation of spoken dialogue and proper synchronization with audio.

1. Bachelor's degree — Fine Arts

   2015 — 2019

   Damascus University

2. Certificate of Achievement in Human Resources Management

   Level UP Institute

3. Human Resources Fundamentals

   IPMA (International Professional Managers Association, UK)

• Customer Service
• Administrative Support
• Translation — Arabic ↔ English
• Client Onboarding
• Documentation Management
• Records Management
• Data Entry
• Arabic Writing and Proofreading
• Microsoft Word
• Writing in Arabic
• Translation

• ArabicFluent or native
• EnglishProfessional