Rala Al Nwelati

أنا Rala Al Nwelati، مهندسة برمجيات وذكاء اصطناعي بخبرة في تطوير البرمجيات وهندستها، وتحليل البيانات، وتجربة العميل. أجيد Python وSQL وPostgreSQL وREST APIs وHTML/CSS وJavaScript وGit، وأعمل على تطوير حلول تقنية مبتكرة.

1. AI Engineer

   2021 — Present

   Floral Retail Business

2. Sales & Operations Assistant

   2021 — Present

   Floral Retail Business

   Managed customer orders from initial inquiry through completion and payment processing. Communicated with customers to understand preferences and requirements. Handled payments and assisted with basic accounting and daily financial record keeping. Coordinated multiple customer requests while maintaining accuracy and meeting tight deadlines.

3. Customer Service & Administrative Assistant

   2021 — Present

   Omayya Financial Services

   Responded to customer inquiries and identified appropriate solutions. Supported daily administrative operations, documentation, scheduling and information management. Organized and maintained records. Helped resolve customer issues by analyzing underlying problems and communicating practical solutions.

4. Financial Operations & Data Entry Assistant

   2021 — Present

   Omayya Financial Services

   Processed customer financial transactions accurately with attention to detail, confidentiality and operational procedures. Managed and entered business and customer information into internal systems. Supported documentation and contract-related processes. Assisted customers with transaction-related inquiries. Reviewed transactions and operational records to identify discrepancies and workflow issues. Handled sensitive customer financial data. Communicated with colleagues and customers through digital channels. Supported accounting and reconciliation activities.

1. Bachelor of Science in Computer Science — Computer Science

   2025 — Present

   University of the People

2. Secondary education

   Secondary Education (Scientific Track)

• Information Technology
• Microsoft Office
• Advanced Excel
• English Language
• English Communication
• Customer Experience
• Data Analysis
• Social Communication
• Python
• SQL
• PostgreSQL
• REST APIs
• HTML & CSS
• JavaScript
• Git
• Software Development
• Software Engineering

• ArabicFluent or native
• EnglishProfessional
• FrenchConversational